Replacement of Travel Cards has started

Travel Card users must replace their Travel Cards with the new HSL card or switch to the HSL app during this autumn. The current Travel Cards will not work after the introduction of new fare zones next spring. Cards can be changed at the HSL and municipal service points from 23 October onwards and at other Travel Card sales points from 25 October onwards.

You can replace you Travel Card with an HSL card at any Travel Card sales point when you go to top up your card.

Switch from Travel Card to the HSL appThe app allows you to buy season tickets for adults as well as adult and child single tickets and day tickets. Season tickets for students will become available on the app at the beginning of next year. The HSL app is available from app stores.

Any season ticket and value remaining on the old card as well as all other information such as a discount entitlement, are transferred to the new HSL card. The new HSL cards work in the same way as the old Travel Cards. The HSL card looks different to the current Travel Card. The card is blue in color and has a new design based on pictograms of different vehicles.

Old cards will stop working when the new zone model is introduced

Old and new cards will be used in parallel until the introduction of the the new zone model for ticket pricing. After that, the old cards will no longer work. The new fare zones are due to be introduced in spring 2019. Travel Cards can be replaced free of charge at all sales points until the introduction of the new fare zones. After that, cards are replaced only at HSL and municipal service points for a fee of six euros.

— No authorization or ID document is needed to replace the old card. You can also replace the card on behalf of another person. For example, one family member can change the cards of all family members, says HSL Project Manager Leena Rautanen-Saari.

— We hope that as many customers as possible would create an HSL account when replacing their cards. The HSL account enables customers to access all new HSL card services being developed. For example, the account enables online top up of cards and various tailored information services, she continues. 

The cards must be changed before the introduction of the new zone model, because the existing cards will not work in the new system.

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